Support
Email hello@goldstandardweb.com with your company name and what you were doing. A real person answers within one business day (Monday to Friday, US Central time). Business plan customers are answered first.
Don't send passwords or your customers' personal details by email. A record's Jobber or HubSpot link is enough for us to find it in your sync log.
Setup guide
Step-by-step setup: connecting Jobber and HubSpot.
Common questions
A Jobber client didn't show up in HubSpot.
Open the Sync log and search for it. If it's waiting in Review (two possible matches), pick the right one there. If it failed, press Retry.
A deal is in the wrong stage.
Check Settings > Pipeline: each Jobber step (quote sent, approved, scheduled, completed, paid) must point at one of your HubSpot stages. Deals never move backwards unless you turn that on.
Lead source isn't reaching Jobber.
Attribution is on the Pro and Business plans. Check Settings > Attribution: if your Jobber plan doesn't allow custom fields, it's written as client tags instead.
I'm getting duplicates.
Turn off any Zapier zaps that also copy Jobber and HubSpot records. CrewPipe never creates a second record when it already has a match.
It says HubSpot or Jobber is disconnected.
The owner can reconnect from Settings. Your mappings and log are kept, and syncing picks up where it stopped.
How do I uninstall?
Settings > Disconnect, or remove the app from HubSpot's Connected Apps or Jobber's App Marketplace. Nothing in either account is deleted.